Shipping

packaging the furniture for deliverysafely preparing the furniture for the tripcarefully loading the furniture into the delivery vanShipping Information

We are proud to say we ship both domestically and internationally, and have been for the past 25 years. With the same care and quality we put into our custom furniture, we prepare and package your purchase and then pass it off to our trusted shipping providers.

All of our custom furniture is prepared with the utmost care to avoid delays and damages. First each piece of wrapped and sealed in heavy gauge plastic. Recycled cardboard corner blocks are attached to each corner and then the entire piece is inserted into a custom size thick corrugated cardboard carton. Lastly, we create a custom size pallet to perfectly fit your new furniture, which is strapped down with a heavy plastic strap.

We understand the arrival of new furniture, especially when it’s been designed to fit your space, is a special occasion. That’s why we do whatever we can to ensure the most secure delivery to your home. At Quatrine, we stand by the quality of our custom furniture and our packaging process.

When you make a purchase from our Home Line and select domestic shipping, you will be billed a flat fee of $150 per item for shipping. No matter where you’re located or what items you purchase, we have conveniently bundled the shipping price for you. This offer includes domestic orders only, and does not apply to our Alaska and Hawaii customers.

If you design your own custom piece of furniture, we have a few delivery options available to you. We offer curbside delivery service straight to your driveway, and for an extra fee, we can guarantee the delivery into your room of choice without damage.

CURBSIDE SERVICE

When you select curbside service, your custom furniture will be delivered to your driveway or curb. Your item(s) will arrive packaged resting on the custom pallet. The delivery officer will simply drop the item at your curb so that you can unpackage and move the piece to its new location inside your home. Please note this option will require buyer to unload the piece(s) personally, removing the packaging, wrapping, and pallet, and then carry the item inside.

WHITE GLOVE SERVICE

Our White Glove service option guarantees safe delivery of your purchase into your home without damages. Though our staff at Quatrine is dedicated to packaging your piece(s) perfectly, oftentimes damages can occur during the delivery process. By purchasing White Glove delivery, one of our shipping providers will personally unload, unpackage, and carry your order into your home to the room of your choice. After the install is complete, the delivery team will inspect your new piece to ensure no damage has occurred.

Both the Curbside and White Glove delivery services will take up to 15 days to arrive at your home. Our sales staff at your nearest Quatrine will provide you with shipping quotes before purchase so you know exactly what your shipping costs will be.

Please contact us with further questions.

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