Yes, but keep in mind that orders can only be changed 24 hours from time of purchase.
Since we are a custom furniture company and furniture is made to order, once the 24 hour change period has passed, there are no refunds or exchanges unless there is a manufacturer’s defect. For the Home Line we have a 15 day return policy for manufacturer’s defects only.
We can only accept manufacturer’s defects, and you can email firstname.lastname@example.org to begin the return process.
Lead times are 4-6 weeks for the Home Line and 8-12 weeks for custom pieces, which does not include shipping time. An estimated time frame is not a guarantee, promise, contract or term of this sale, and Quatrine cannot guarantee a specific delivery date for special events, holidays, or as a term of this sale for any reason expressed or implied. Quatrine cannot provide any compensation, credit or additional discounts for orders running uncommonly long, up to and beyond 24 weeks.
All items are inspected for quality control before they leave our manufacturing facility. If an item arrives damaged, please contact us at email@example.com so we may directly speak with the shipping company and take care of the situation.
We are sorry to hear that. Please email firstname.lastname@example.org so we can determine if the piece either didn’t go out, or was misplaced by shipping.
We are sorry to hear that. Please email email@example.com so we can help resolve the issue.
The status of your order can only be given if your order is outside of the projected delivery time.
Curbside or White Glove
Yes, for a small warehousing fee.
If requested, yes.
Yes, we will not leave items without a signature, and all items must be checked for any defects at the time of delivery.
Continental United States and Hawaii
Manhattan Beach, CA. Dallas, TX. Houston, TX. Birmingham, MI. Chicago, IL.
Visa, Mastercard, Amex, Paypal
Yes, all credit card transactions go through PayPal.
Care instructions will be included with your order but you can always find them here on our website Quatrine.com.
We warrant to the original retail purchaser that Quatrine will repair or replace, at Quatrine’s option, any Merchandise which is found to be defective in workmanship for the time period set for below.
|From Date of Delivery||Warranty Period|
|Hardwood frames||10 years|
|Eight way hand-tied springs||7 years|
|No-Sag springs…||3 years|
|Slipcovers, seat and back cushion inserts||1 year|
|Swivel Rockers and Swivels||1 year|
|Sleeper Mechanism||2 years|
After 30 days of delivery of your custom merchandise you will be responsible for shipping and handling, both to Quatrine manufacturing and back to your home in the event of necessary repairs or replaces. This includes the time period provided for all warranties.
Fabric mills do not warrant their fabrics, therefore Quatrine does not warrant the fabrics. This is the industry standard. Fabric dye lots may vary considerably and the coloring of your Merchandise upon delivery may differ substantially from the sample you used to choose your fabric. Therefore, this warranty does not cover variations in color, as well as the color fastness or fading of the Merchandise. This warranty also does not cover any fabric provided by you or on your behalf for the manufacture of your Merchandise. There is no warranty of any kind given on Merchandise made with material or fabric you have provided. This warranty also does not cover Merchandise that is not cared for in accordance with the care instruction or damage caused by misuse, abuse, negligence, acts of God, or Merchandise that is burned, stained, soiled, wrinkled, snagged, pilled, or damaged by your children, pets, or yourself. This warranty also does not cover the effects of detergent on the Merchandise.
All of our pieces are manufactured in the USA at our facility in Long Beach, CA.
Quatrine MFG, Inc.
We offer design consultations in our showrooms and also online. Fill out our online contact form to get connected.
Yes—and we would love to hear from you. Our corporate offices are open Monday-Friday 8:30am – 4:30pm PST. You can also reach the showrooms seven days a week (individual store hours will vary).
Birmingham: (248) 644-4705
Chicago: (312) 649-1700
Dallas: (214) 522-2214
Houston: (713) 521-1915
Manhattan Beach: (310) 379-2045
2300 A East Curry St.
Long Beach, CA. 90805
Yes, you can call our corporate offices during business hours to place an order at (562) 616-6370.